
Ricardo Alonso
it's a nice app, but still loads of improvements, like those to begin with: - if we accidentally tag a photo, there's no way to untag, like it's possible to unlike. - to update the info in the child profile we need to leave and come back to the page - the "back button" don't exit the app, like the other
Famly ApS
05 September 2025
Thanks Ricardo for the thoughtful feedback! Good news, you can untag! Just tap the same Tag icon again while viewing the photo and it’ll remove it. As for the back button, that sounds a bit off. Could you pop a quick message over to support@famly.co with your device info and what exactly’s happening? Our team can take a closer look. Best, Maria

Behn Graham
This is a great app. Unfortunately, at the moment, I can't sign into it. I was logged out a few days ago, and now I can't log back in. I've uninstalled the app and reinstalled it but it keeps saying I'm having 'connectivity issues'. Other devices in my setting are working perfectly well. Could you help me out please?
Hi Behn, thanks for flagging this, that does sound frustrating! Could you pop us an email at support@famly.co? We’ll take a closer look and help get you back in quickly 💪 Best, Maria

Benjamin Williams
Just like other reviews, there are definite bugs in the UI/UX. A photo accidentally tagged cannot be untagged (despite Famly's documentation suggesting that tapping the tag icon again untags the photo — that doesn't work, at least not on Android 13). So if you fat-thumb the tag button, there's no way to undo it.
1 person found this review helpful
Hi Benjamin, sorry to hear that, sounds frustrating! If you could please get in touch with us directly via email at support@famly.co, we’d love to take a closer look and check if there’s a bug we need to squash. Thank you, Maria