
David Davidson
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tried to login and says my account has been disabled for breaching the terms of use. I have not done anything that should of got a ban. been playing for years and then I take a break and try to come back to find that message. years of progress just gone. I am disappointed in this and would love more information on what happened? Update: support was not helpful, just told me I can't recover my account because it was banned. No reason given.
A Thinking Ape Entertainment Ltd.
10 November 2025
Hi there! If you haven’t already made a new account, please create a temporary one and send us a message using the in-game Help function (Settings > Help). We will be able to help you recover your original account from there. Looking forward to assisting you!

A Google user
I have always loved this game (I have been playing for over 8 years). It is expanding, and giving many options on what you can do. The reason it is getting 4 stars is because it has now kinda become a pay to play game. Growing is slow right around high lands and hoarfrost. And it doesn't help that you have to pay a stupid amount of money to get high rankings in events. The devs are getting a little greedy in many eyes, and the game is starting to lose it's appeal because of it. I liked the old game better. Response to Reply: honestly, I don't think I can give this game 5 stars even more than when I wrote this because charms and furniture has been introduced. It made my pay to play point even stronger; now, if someone wants to just dominate the game, all they have to do is pay real money to buy furniture or open chests that can give furniture, then sell them for charms. Charms give stat bonuses: so now you can basically pay money for higher stats. Before, you could stop offering so many event items out of pay to play ebs, but now you have a direct link between stats and real money. To me, it is a game breaking mechanic. Charms were a decent idea, and so was furniture, but the fact that you can trade between the two is game breaking. Either make it so you can't buy furniture or that you can't trade charms for them. But since it has already been implemented, there is no going back. I don't see any way to fix this without screwing players. While I know it has practically no chance of happening, I would almost suggest either rolling out a new game that has the old game mechanics without ebs and charms and furniture, or let us create a second kingdom in the game that only lets us do pvp (Clash of Clans kind of did something like this). I know this would satisfy me immensely, but idk what other players think about this. If ATA considers this, maybe an ingame poll? Though then you have to worry about alts....
4 people found this review helpful
A Thinking Ape Entertainment Ltd.
26 September 2018
Thanks for your review! Is there any way we can turn this into a 5-star rating? Please send us a feedback message in-game with your feedback. We'd appreciate it, cheers!

Jake Spoolstra
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I took a break and went to log in after I got a new phone to find my account was banned. I had multiple friends have their accounts hacked with no attempt from developers to help. In-game items are just code. You can give back whatever was stolen. If your system does not allow for that, and it happens frequently, change how you monitor your code. I played for 7+ years and I will never return (like I have a choice). They do not care about you as long as they get paid.
24 people found this review helpful
A Thinking Ape Entertainment Ltd.
21 January 2022
Sorry to hear you're having issues logging back into your account. We take account security seriously so the account may have been locked if it was compromised. If you create a temporary account to write into support we can look at your account and see about getting you back into it.